Landscaping CRM Software: One of the Tools We Use to Delight Customers

1/31/2018

There are many elements that go into making a company great. This includes responsiveness, customer engagement, provision of accurate timelines, and other aspects of excellent customer service. It’s often the inner workings of a business that determine how they respond and interact with their customers. In other words, if a company has good systems in place, it allows them to be better for their customers, and to get more done in an efficient way. But how do you know if they do? We know that it’s not exactly easy to understand what’s going on behind the scenes at any given company. You want to feel confident that the landscape company you’ve chosen has systems in place. You also want to know that they are using these tools in order to keep you in the loop. But you’re not exactly sure how to know if they’re doing just that. That’s why we’re peeling back the curtain and giving you a peek at the gears of our company. We’re giving you a look at some of the tools we have implemented to make us run better—and in turn to provide you with better customer service. At The Ohio Valley Group, we’re always looking for ways that we can improve our operations in order to provide the best possible customer service. Here are a few ways we do just that. Using Landscaping CRM Software for Better Customer Service An essential tool in our toolbox is landscaping CRM software. We have implemented a comprehensive software system that helps us to run the business. This is a tool that you don’t see, but that makes a big difference in how our daily operations run. You may have heard of CRM software, or “customer relationship management” software, which covers a vast range of applications and is designed to help manage customer data, among other functions. So, why exactly does any of that matter to you? Well, landscaping CRM software helps us in many ways that directly impact you. Let’s look at a few of them. Tracking Jobs CRM for landscapers helps us stay on top of jobs, ensuring that everything remains on track and the job gets done on time. It also helps us ensure that we always have necessary materials in stock so that...

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New Trends in Landscape Design in 2018

1/12/2018

The landscape design trends for 2018 are all set to emphasize the notion of using gardens to provide homeowners with remarkable pleasure.  This includes growing foods, providing wildlife with a place of refuge, or creating a place to relax and share meals with family and friends.  The New Outdoor Dining For quite a while, outdoor dining rooms have been conveniently positioned right off the house and close to the kitchen. However, more contemporary dining spaces are often pushed out further into the garden. Although the distance between the new dining space and the kitchen will be farther apart, it is well worth the extra steps.   The convenience of designing an outdoor dining space right off the kitchen is undeniable.  However, creating a modern, all-inclusive destination inside the landscape will immerse individuals in the ambiance of their surroundings.  This provides a more lavish experience and guests will get to take in more of your beautiful garden. Below are 3 tips for creating the ultimate destination for outdoor dining: Use special lighting, flooring, and furniture to transform your dining area into a spectacular sanctuary For a lush feeling, surround your outdoor dining space with container and in-ground plants Include a nearby pool, fire pit or other spaces in the landscaping design for pre-dinner and post-dinner entertainment Making the Most of Your Small Garden Landscape design specialists love to create function and visual appeal even out of the smallest gardens.  By no means are small gardens a modern phenomenon but remarkable advances have been made in how these spaces are designed.  Recent design trends lend credence to the “less is more” concept. It is important for everything in a small garden to have numerous uses.  For example, a concrete fire feature would create a bold element running through the space.  It can serve as curb edging for the deck.  Additionally, it can be a planter and collect downspouts of water from the house.  It can provide seating and, of course, it transforms into a fire feature when necessary. Restoring the Natural Habitat It is common knowledge in the landscaping industry that the population of bees and butterflies are dwindling.  However, not as many know that frogs, birds, and turtles are also experiencing lost habitats.  Much of the declining habitat has become...

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