Landscaping CRM Software: One of the Tools We Use to Delight Customers

1/31/2018

There are many elements that go into making a company great. This includes responsiveness, customer engagement, provision of accurate timelines, and other aspects of excellent customer service. It’s often the inner workings of a business that determine how they respond and interact with their customers. In other words, if a company has good systems in place, it allows them to be better for their customers, and to get more done in an efficient way. But how do you know if they do? We know that it’s not exactly easy to understand what’s going on behind the scenes at any given company. You want to feel confident that the landscape company you’ve chosen has systems in place. You also want to know that they are using these tools in order to keep you in the loop. But you’re not exactly sure how to know if they’re doing just that. That’s why we’re peeling back the curtain and giving you a peek at the gears of our company. We’re giving you a look at some of the tools we have implemented to make us run better—and in turn to provide you with better customer service. At The Ohio Valley Group, we’re always looking for ways that we can improve our operations in order to provide the best possible customer service. Here are a few ways we do just that. Using Landscaping CRM Software for Better Customer Service An essential tool in our toolbox is landscaping CRM software. We have implemented a comprehensive software system that helps us to run the business. This is a tool that you don’t see, but that makes a big difference in how our daily operations run. You may have heard of CRM software, or “customer relationship management” software, which covers a vast range of applications and is designed to help manage customer data, among other functions. So, why exactly does any of that matter to you? Well, landscaping CRM software helps us in many ways that directly impact you. Let’s look at a few of them. Tracking Jobs CRM for landscapers helps us stay on top of jobs, ensuring that everything remains on track and the job gets done on time. It also helps us ensure that we always have necessary materials in stock so that...

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New Trends in Landscape Design in 2018

1/12/2018

The landscape design trends for 2018 are all set to emphasize the notion of using gardens to provide homeowners with remarkable pleasure.  This includes growing foods, providing wildlife with a place of refuge, or creating a place to relax and share meals with family and friends.  The New Outdoor Dining For quite a while, outdoor dining rooms have been conveniently positioned right off the house and close to the kitchen. However, more contemporary dining spaces are often pushed out further into the garden. Although the distance between the new dining space and the kitchen will be farther apart, it is well worth the extra steps.   The convenience of designing an outdoor dining space right off the kitchen is undeniable.  However, creating a modern, all-inclusive destination inside the landscape will immerse individuals in the ambiance of their surroundings.  This provides a more lavish experience and guests will get to take in more of your beautiful garden. Below are 3 tips for creating the ultimate destination for outdoor dining: Use special lighting, flooring, and furniture to transform your dining area into a spectacular sanctuary For a lush feeling, surround your outdoor dining space with container and in-ground plants Include a nearby pool, fire pit or other spaces in the landscaping design for pre-dinner and post-dinner entertainment Making the Most of Your Small Garden Landscape design specialists love to create function and visual appeal even out of the smallest gardens.  By no means are small gardens a modern phenomenon but remarkable advances have been made in how these spaces are designed.  Recent design trends lend credence to the “less is more” concept. It is important for everything in a small garden to have numerous uses.  For example, a concrete fire feature would create a bold element running through the space.  It can serve as curb edging for the deck.  Additionally, it can be a planter and collect downspouts of water from the house.  It can provide seating and, of course, it transforms into a fire feature when necessary. Restoring the Natural Habitat It is common knowledge in the landscaping industry that the population of bees and butterflies are dwindling.  However, not as many know that frogs, birds, and turtles are also experiencing lost habitats.  Much of the declining habitat has become...

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Tips for Upping Winter Curb Appeal

12/15/2017

It may seem difficult to keep your yard looking great when plants die and damp snow creates mud puddles. But, it is still possible to do some upkeep during the winter season. If you pride yourself on having impeccable throughout all four seasons of the year, these guidelines will help upkeep your winter curb appeal. Manage Snow and Ice It is essential to ensure that both guests and household members can make it to the front door without encountering any mishaps or suffering any injury.  Slips can be prevented by laying down salt and shoveling regularly to manage ice and snow and clear the walkways, driveway, and stairs of leaves and other debris. This also makes your home and yard look nice and well-kept. Keep the Lawn Tidy Even though the grass may have lost its vibrant color, the lawn can still be kept looking neat. Periodically raking and getting rid of leaves and other debris will ensure the lawn is much more aesthetically appealing. Spruce Up with a Fresh Coat of Paint Trees are typically bare during the cold months of winter, so the fall and winter seasons provide a clearer view of your property than during the spring and summer. This could more readily reveal chipped or faded paint. As such, giving the exterior of your home a fresh coat of paint can go a long way in significantly enhancing your winter curb appeal. While painting is possible in the winter, make sure the temperature is above 35° and you choose the correct type of paint. Clean the Gutters During the fall, rain gutters are usually subjected to the accumulation of leaves. Therefore, it is important to clean out the gutters so they do not detract from the appeal of your property. This is a great opportunity to show that you are on top of exterior home maintenance.  Additionally, cleaning out the gutters will also ensure they function optimally. Winter Decorations Whether it is a strategically placed inflatable Santa Claus, elaborate nativity scene, or subtle wintry decorations, you can bring out the beauty of your landscape with some festive decor.  You could also hang a simple wreath on the front door, string small lights around the shrubbery, or neatly stack a pile of firewood against a wall....

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The Importance of Irrigation Planning

7/18/2017

One of the most important aspects of landscape design for homeowners to consider is irrigation planning. From choosing the right equipment and sprinklers to setting the amount of water, proper irrigation is essential. If you’re taking the time to do beautiful landscaping on your property, you need to make sure that it’s well watered. Sprinkler location The placement of sprinklers has to be carefully considered. Some areas will require more moisture than others, but all plants will need water to thrive. This is especially true during the hot summer months. It’s also important that areas of the lawn don’t receive too much water. Over-watering can turn your lawn and garden into a mud pit. Proper placement of the irrigation system will ensure that landscaping receives the right amount of moisture each day. Professional installation Once the placement of the sprinklers is decided upon, they must be professionally installed. This will ensure they function correctly. Irrigation specialists will know where and how to place the piping and sprinklers for your property to look healthy and attractive all year. Quality equipment The quality of the irrigation equipment that you install and use is almost as important as the placement. Each landscaping project requires specific types of pipes and sprinklers. An expert design-build team will know which types are ideal for your property and your specific needs. Don’t trust cheap, low quality equipment to function properly. You can maintain the look of your landscaping for years to come with high quality sprinklers.   An experienced and knowledgeable design-build firm will be able to come up with the irrigation plan that’s ideal for your property. You’ve invested in the landscaping to beautify your home, so be sure to invest in the proper irrigation system. Maintain the look of your lawn and gardens throughout the seasons with the right equipment placed in the right areas. Ohio Valley Group can...

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3 Helpful Irrigation System Maintenance Tips

4/21/2017

A well-maintained landscape can enhance beauty and add value to your property.  An irrigation system plays an immense role in keeping your landscape and outdoor space in tip-top shape.  If an irrigation system is incorporated into the layout of your property, it is vital that you ensure it is functioning properly.  Below are 3 useful tips to assist you in maintaining your system: Sprinkler Head The sprinkler head is the part of the underground irrigation system you can actually see. This is the best place to start. Visually inspect each sprinkler head to check for impediments like clogs. After affirming nothing is preventing the sprinkler heads from flowing, you can move on to see if they are faced towards the right direction. Examine Your Water Pressure Your irrigation system could perform below par if your water pressure is not functioning optimally.  If it is too high, the desired area will not be properly covered by your sprinklers. Signs of this include rapidly misting or rotating sprinkler heads. Additionally, low water pressure could result in your system under-performing.  If there are dry areas or the sprinkler heads are improperly rising or rotating, a low-pressure problem could be to blame. To resolve water pressure issues, contact an irrigation professional and schedule an inspection. Check for Leaks Detecting leaks can be challenging. Though uncommon, leaks can occur in the pipes of your system.  Leak indicators include overgrown areas, patches of grass that are greener than others and unexplained damp spots. If waterlogged areas are around the heads, though, this is not an automatic indication of a leak. Standing water around sprinkler heads could signal misalignment or damage to the sprinkler head. As you see from these tips, irrigation system maintenance does not have to be complicated.  Basic care can keep the water flowing and keep your landscaping looking immaculate and...

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