Landscaping CRM Software: One of the Tools We Use to Delight Customers

1/31/2018

There are many elements that go into making a company great. This includes responsiveness, customer engagement, provision of accurate timelines, and other aspects of excellent customer service. It’s often the inner workings of a business that determine how they respond and interact with their customers. In other words, if a company has good systems in place, it allows them to be better for their customers, and to get more done in an efficient way. But how do you know if they do? We know that it’s not exactly easy to understand what’s going on behind the scenes at any given company. You want to feel confident that the landscape company you’ve chosen has systems in place. You also want to know that they are using these tools in order to keep you in the loop. But you’re not exactly sure how to know if they’re doing just that. That’s why we’re peeling back the curtain and giving you a peek at the gears of our company. We’re giving you a look at some of the tools we have implemented to make us run better—and in turn to provide you with better customer service. At The Ohio Valley Group, we’re always looking for ways that we can improve our operations in order to provide the best possible customer service. Here are a few ways we do just that. Using Landscaping CRM Software for Better Customer Service An essential tool in our toolbox is landscaping CRM software. We have implemented a comprehensive software system that helps us to run the business. This is a tool that you don’t see, but that makes a big difference in how our daily operations run. You may have heard of CRM software, or “customer relationship management” software, which covers a vast range of applications and is designed to help manage customer data, among other functions. So, why exactly does any of that matter to you? Well, landscaping CRM software helps us in many ways that directly impact you. Let’s look at a few of them. Tracking Jobs CRM for landscapers helps us stay on top of jobs, ensuring that everything remains on track and the job gets done on time. It also helps us ensure that we always have necessary materials in stock so that...

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New Trends in Landscape Design in 2018

1/12/2018

The landscape design trends for 2018 are all set to emphasize the notion of using gardens to provide homeowners with remarkable pleasure.  This includes growing foods, providing wildlife with a place of refuge, or creating a place to relax and share meals with family and friends.  The New Outdoor Dining For quite a while, outdoor dining rooms have been conveniently positioned right off the house and close to the kitchen. However, more contemporary dining spaces are often pushed out further into the garden. Although the distance between the new dining space and the kitchen will be farther apart, it is well worth the extra steps.   The convenience of designing an outdoor dining space right off the kitchen is undeniable.  However, creating a modern, all-inclusive destination inside the landscape will immerse individuals in the ambiance of their surroundings.  This provides a more lavish experience and guests will get to take in more of your beautiful garden. Below are 3 tips for creating the ultimate destination for outdoor dining: Use special lighting, flooring, and furniture to transform your dining area into a spectacular sanctuary For a lush feeling, surround your outdoor dining space with container and in-ground plants Include a nearby pool, fire pit or other spaces in the landscaping design for pre-dinner and post-dinner entertainment Making the Most of Your Small Garden Landscape design specialists love to create function and visual appeal even out of the smallest gardens.  By no means are small gardens a modern phenomenon but remarkable advances have been made in how these spaces are designed.  Recent design trends lend credence to the “less is more” concept. It is important for everything in a small garden to have numerous uses.  For example, a concrete fire feature would create a bold element running through the space.  It can serve as curb edging for the deck.  Additionally, it can be a planter and collect downspouts of water from the house.  It can provide seating and, of course, it transforms into a fire feature when necessary. Restoring the Natural Habitat It is common knowledge in the landscaping industry that the population of bees and butterflies are dwindling.  However, not as many know that frogs, birds, and turtles are also experiencing lost habitats.  Much of the declining habitat has become...

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Tips for Upping Winter Curb Appeal

12/15/2017

It may seem difficult to keep your yard looking great when plants die and damp snow creates mud puddles. But, it is still possible to do some upkeep during the winter season. If you pride yourself on having impeccable throughout all four seasons of the year, these guidelines will help upkeep your winter curb appeal. Manage Snow and Ice It is essential to ensure that both guests and household members can make it to the front door without encountering any mishaps or suffering any injury.  Slips can be prevented by laying down salt and shoveling regularly to manage ice and snow and clear the walkways, driveway, and stairs of leaves and other debris. This also makes your home and yard look nice and well-kept. Keep the Lawn Tidy Even though the grass may have lost its vibrant color, the lawn can still be kept looking neat. Periodically raking and getting rid of leaves and other debris will ensure the lawn is much more aesthetically appealing. Spruce Up with a Fresh Coat of Paint Trees are typically bare during the cold months of winter, so the fall and winter seasons provide a clearer view of your property than during the spring and summer. This could more readily reveal chipped or faded paint. As such, giving the exterior of your home a fresh coat of paint can go a long way in significantly enhancing your winter curb appeal. While painting is possible in the winter, make sure the temperature is above 35° and you choose the correct type of paint. Clean the Gutters During the fall, rain gutters are usually subjected to the accumulation of leaves. Therefore, it is important to clean out the gutters so they do not detract from the appeal of your property. This is a great opportunity to show that you are on top of exterior home maintenance.  Additionally, cleaning out the gutters will also ensure they function optimally. Winter Decorations Whether it is a strategically placed inflatable Santa Claus, elaborate nativity scene, or subtle wintry decorations, you can bring out the beauty of your landscape with some festive decor.  You could also hang a simple wreath on the front door, string small lights around the shrubbery, or neatly stack a pile of firewood against a wall....

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Careful Cutting—Working in a Winter Wonderland

12/27/2016

If landscaping winter projects are on your to-do list, keep in mind that they can be dangerous if they aren’t done properly. It’s important to take precautions and stay safe while working outside. Here are some smart safety tips to keep in mind: Wear protective gear. Personal protective gear is a must when cutting wood in any season, but in the winter it’s especially necessary due to the cold. Be sure to wear gloves, a hat under a helmet, hearing protection, and safety goggles to cover your eyes. A warm jacket and chaps will keep your body safer from the elements and the risks of using a chainsaw and cutting wood. Check the conditions. In the winter, the ground is likely to be frozen and it could be slippery in some areas. When cutting wood with a chainsaw, you want to be sure that you have solid footing and aren’t on a slippery surface. Proper footwear with good traction is a must. If you can avoid it, don’t work outside when it’s very windy, snowing, or when there’s freezing rain coming down. Ideally, you want to be outside when there’s little to no wind and the conditions are calm. Store equipment properly. If you’re going to be cutting wood with a chainsaw, make sure that it’s been properly stored. The sprocket cover should be clean and free from moisture. Try to keep the fuel tank dry, and remove any snow surrounding it before getting started. The throttle trigger should also be free of snow. You want your equipment to be as dry as possible in order to ensure that it functions properly and safely. Hire professionals. The very best way to ensure your safety is by hiring professionals to take care of all of your wood cutting and winter landscaping needs. The Ohio Valley Group has extensive experience and the right skills to carry out the job properly and safely. Save yourself the time and the trouble, and simply call in the professionals. You’ll stay safe, and they will too, because they have the right equipment and skills to do...

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Love Your Lawn Care this Fall

8/30/2016

It is important to show your lawn some love in the fall. This will significantly impact how it performs during the spring and summer of next year. Falling in love with your lawn care is a great way of ensuring that you do not neglect your yard as the leaves fall and the temperature gets cooler. Below are some lawn care tips that can be used to prepare for a beautiful yard next year: Water. Incorporating constant irrigation into your lawn care routine this fall is essential. During the cooler months, ensure your lawn gets a minimum of one inch of water each week. Even if the lawn has gone dormant, this is vital because if it gets too dry, it could become damaged. When applied early in the mornings, deep and infrequent watering treatments will supply the best results. Fertilize. The winter season can be an extremely stressful period for your lawn. Ensure that it is fed a wholesome helping of nutrients in the fall. This will help it to become more resistant to damaging frosts and frigid temperatures. Applying a slow-release mixture will assist in strengthening the root system of your lawn, making it more resilient to the brutality of the winter weather. Aerate. A core aeration treatment before winter will literally provide your lawn with a breather. Aeration removes soil cores and punches holes in the turf. This decreases soil compaction and allows the lawn to breathe more freely. More importantly, it enables the root system to gain more access to moisture, oxygen and vital nutrients. This helps the lawn to become greener, lusher, denser and more resistant to weeds. These tips are great to incorporate into your lawn care routine this fall. Showing your landscape love during this period will guarantee great results when spring rolls back...

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