Landscaping CRM Software: One of the Tools We Use to Delight Customers

1/31/2018

There are many elements that go into making a company great. This includes responsiveness, customer engagement, provision of accurate timelines, and other aspects of excellent customer service. It’s often the inner workings of a business that determine how they respond and interact with their customers. In other words, if a company has good systems in place, it allows them to be better for their customers, and to get more done in an efficient way. But how do you know if they do? We know that it’s not exactly easy to understand what’s going on behind the scenes at any given company. You want to feel confident that the landscape company you’ve chosen has systems in place. You also want to know that they are using these tools in order to keep you in the loop. But you’re not exactly sure how to know if they’re doing just that. That’s why we’re peeling back the curtain and giving you a peek at the gears of our company. We’re giving you a look at some of the tools we have implemented to make us run better—and in turn to provide you with better customer service. At The Ohio Valley Group, we’re always looking for ways that we can improve our operations in order to provide the best possible customer service. Here are a few ways we do just that. Using Landscaping CRM Software for Better Customer Service An essential tool in our toolbox is landscaping CRM software. We have implemented a comprehensive software system that helps us to run the business. This is a tool that you don’t see, but that makes a big difference in how our daily operations run. You may have heard of CRM software, or “customer relationship management” software, which covers a vast range of applications and is designed to help manage customer data, among other functions. So, why exactly does any of that matter to you? Well, landscaping CRM software helps us in many ways that directly impact you. Let’s look at a few of them. Tracking Jobs CRM for landscapers helps us stay on top of jobs, ensuring that everything remains on track and the job gets done on time. It also helps us ensure that we always have necessary materials in stock so that...

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New Trends in Landscape Design in 2018

1/12/2018

The landscape design trends for 2018 are all set to emphasize the notion of using gardens to provide homeowners with remarkable pleasure.  This includes growing foods, providing wildlife with a place of refuge, or creating a place to relax and share meals with family and friends.  The New Outdoor Dining For quite a while, outdoor dining rooms have been conveniently positioned right off the house and close to the kitchen. However, more contemporary dining spaces are often pushed out further into the garden. Although the distance between the new dining space and the kitchen will be farther apart, it is well worth the extra steps.   The convenience of designing an outdoor dining space right off the kitchen is undeniable.  However, creating a modern, all-inclusive destination inside the landscape will immerse individuals in the ambiance of their surroundings.  This provides a more lavish experience and guests will get to take in more of your beautiful garden. Below are 3 tips for creating the ultimate destination for outdoor dining: Use special lighting, flooring, and furniture to transform your dining area into a spectacular sanctuary For a lush feeling, surround your outdoor dining space with container and in-ground plants Include a nearby pool, fire pit or other spaces in the landscaping design for pre-dinner and post-dinner entertainment Making the Most of Your Small Garden Landscape design specialists love to create function and visual appeal even out of the smallest gardens.  By no means are small gardens a modern phenomenon but remarkable advances have been made in how these spaces are designed.  Recent design trends lend credence to the “less is more” concept. It is important for everything in a small garden to have numerous uses.  For example, a concrete fire feature would create a bold element running through the space.  It can serve as curb edging for the deck.  Additionally, it can be a planter and collect downspouts of water from the house.  It can provide seating and, of course, it transforms into a fire feature when necessary. Restoring the Natural Habitat It is common knowledge in the landscaping industry that the population of bees and butterflies are dwindling.  However, not as many know that frogs, birds, and turtles are also experiencing lost habitats.  Much of the declining habitat has become...

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Holiday Entertaining in Your 3 Seasons Room

11/23/2016

A 3 seasons room is a great space for entertaining during the holidays. It allows you to accommodate all the guests you host, and gives your guests the feeling of being outdoors without having to bundle up. Here are some helpful tips to make your 3 seasons room ready for your holiday guests: Warm it up. In the colder months, a 3 seasons room can become chilly. Many are not built with an HVAC system like the other rooms in the house, therefore you have to provide other ways to warm it up. Make sure that you keep the room cozy and comfortable with a space heater. An appropriately sized space heater can help you achieve the ideal temperature for entertaining. The sun can serve as a natural warmer as well, so keep the windows free of shades or curtains and allow the sun to enter. Serve snacks. While the main course may be served in your dining room, serving snacks around your home before the meal is always a good idea. Place trays of finger foods around your 3 seasons room, and if space allows, create a small bar area for beverages. This will allow everyone to enjoy some quality time chatting and relaxing before sitting down to eat. Keep it comfortable. Any time that you’re having friends and family over for a meal, you want to make sure that they’re comfortable. That means not only keeping the temperature at the right level, but also providing plenty of seating. Depending on the size of the room, you’ll want to have extra chairs available for your guests. Choose furniture that fits well in the space, and take out anything that isn’t serving a purpose when you’re entertaining. Your guests will appreciate the time and attention you give to this space, and you’ll appreciate the extra room for entertaining. Happy...

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How To: Create The Ultimate Backyard For Your Family & Friends

5/3/2016

The outdoors provide an ideal setting to expand the living space. It also provides homeowners with an amazing space in which they can entertain family and friends. Below are some guidelines that can be used to create the ultimate backyard for your loved ones: Ideal Lighting. A properly-lit backyard will make the space usable at all hours of the day. There are lighting solutions that can be installed to create different moods. Additionally, lights can be specifically placed in the yard to provide function and highlight special elements of the landscaping design. Effortless Indoor/Outdoor Access. Creating an effortless way to get into the backyard from inside the house will provide a feeling that the outdoors is a natural extension of the living space. For example, sliding glass doors can be installed to open onto patios that lead into the outdoor space. This ultimately makes the backyard easier to enjoy and it also encourages more frequent usage of the space. Outdoor Kitchen and Dining Space. Any backyard can benefit from an outdoor kitchen and a place to eat. The ‘kitchen’ could be a simple barbecue area, a complete, elaborate outdoor kitchen with all the bells and whistles or anything in between. The amenities you choose will be only limited by your personal preferences and your budget. Having a designated area to eat with your loved ones is a great way to enjoy the beauty of your outdoor space. Relaxation Spots. Designating a relaxation area in the backyard is a great way to pass time whether alone or with one or more loved ones. This area can be used to kick back and enjoy your favorite book, music or the surrounding beauty provided by nature. If the view from your backyard is particularly spectacular, relaxing and enjoying the sights is a great way to unwind from a hectic day. Placing your relaxation spot near a water feature could further enhance the outdoors of your home. Landscaping and Creating Gardens. The inclusion of certain landscaping details like garden areas in the backyard is a great way to add color and texture to the yard. Garden beds can also be set up to grow vegetables that add to the overall ambiance of the space. The backyard can also be splendidly transformed with the addition of trees, shrubs and...

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